Returns & Exchanges

We want you to be completely satisfied with your Guinness Storehouse apparel; if your purchase isn't quite right, you can return unworn items in their original packaging within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the fashion items you wish to send back.

2

Package Your Items

Securely pack the merchandise in its original packaging, ensuring all Guinness authentic hangtags and labels are still attached and the item is in resalable condition.

3

Label and Post

Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized postal collection point.

4

Receive Your Refund

Once our warehouse team inspects the returned apparel, we will process your refund to the original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing